Terms of Service

Allgemeine Geschäftsbedingungen (AGB)

Last Updated: January 30, 2026

1. Scope and Acceptance

These Terms of Service ("Terms") govern your access to and use of LearnWell ("the Service"), an AI-powered exam preparation platform operated by LearnWell GmbH ("we," "us," or "our").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service.

These Terms apply to all users, including visitors, registered users, and subscribers. Additional terms may apply to specific features or services.

2. Description of Service

LearnWell provides an AI-powered exam preparation platform that offers:

  • Practice questions and mock examinations for professional certifications
  • AI-powered coaching and explanations
  • Progress tracking and performance analytics
  • Personalized learning recommendations

The Service is designed to help users prepare for certification exams but does not guarantee exam success. Results depend on individual effort and preparation.

3. User Accounts

To access certain features of the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain the security of your password and account credentials
  • Notify us immediately of any unauthorized use of your account
  • Be responsible for all activities that occur under your account
  • Not share your account with others or create multiple accounts

We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent purposes.

4. User Conduct

You agree not to:

  • Use the Service for any unlawful purpose or in violation of these Terms
  • Attempt to gain unauthorized access to any portion of the Service
  • Interfere with or disrupt the Service, servers, or networks
  • Share, sell, or redistribute content from the Service without permission
  • Use automated systems, bots, or scrapers to access the Service
  • Circumvent any access restrictions or usage limits
  • Upload malicious code or attempt to compromise system security
  • Impersonate others or misrepresent your affiliation

5. Intellectual Property

All content, features, and functionality of the Service, including but not limited to text, graphics, logos, questions, explanations, and software, are owned by LearnWell GmbH or our licensors and are protected by international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Service for personal, non-commercial educational purposes only. This license does not include the right to:

  • Reproduce, distribute, or publicly display our content
  • Modify or create derivative works
  • Use content for commercial purposes or competitive services
  • Remove any copyright or proprietary notices

6. Subscription Plans and Payments

6.1 Subscription Options

We offer various subscription plans with different features and pricing. Current plans and pricing are displayed on our website. Features may vary by plan.

6.2 Payment Terms

By purchasing a subscription, you agree that:

  • All fees are stated in Euros (€) and include applicable VAT
  • Payment is processed securely through our payment provider (Stripe)
  • You authorize recurring charges for subscription renewals
  • Failed payments may result in service interruption

6.3 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You can cancel your subscription at any time through your account settings.

6.4 Price Changes

We reserve the right to change subscription prices with at least 30 days' advance notice. Price changes will take effect at your next renewal period.

7. Right of Withdrawal for EU Consumers

If you are a consumer residing in the European Union, you have the right to withdraw from your subscription contract within 14 days without giving any reason (cooling-off period).

7.1 Withdrawal Period

The withdrawal period expires 14 days from the day of the conclusion of the contract (i.e., when you complete your subscription purchase).

7.2 How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by an unequivocal statement. You may:

  • Send an email to hello@learnwell.ai
  • Use the cancellation feature in your account settings
  • Send a letter to our postal address (see Impressum)

7.3 Effects of Withdrawal

If you withdraw from the contract, we will reimburse all payments received from you without undue delay and no later than 14 days from the day we receive your withdrawal notice. We will use the same payment method you used for the initial transaction.

7.4 Exception for Digital Content

If you have expressly consented to begin using the Service immediately and acknowledged that you thereby lose your right of withdrawal, the right of withdrawal does not apply. By starting to use premium features immediately after purchase, you consent to this exception.

7.5 Model Withdrawal Form

You may use the following form to withdraw, but it is not obligatory:

To: LearnWell GmbH, [Address], hello@learnwell.ai

I hereby give notice that I withdraw from my contract for the provision of the following service: LearnWell [Plan Name] Subscription

Ordered on: [Date]
Name of consumer: [Your Name]
Address of consumer: [Your Address]
Email: [Your Email]

Date: [Today's Date]
Signature (only if sent by post): _______________

8. Refund Policy

Beyond the statutory right of withdrawal for EU consumers:

  • Monthly subscriptions: No refunds for partial months after the withdrawal period
  • Annual subscriptions: Pro-rata refunds may be available within the first 30 days, at our discretion
  • Single certification purchases: Refunds available within 14 days if no practice attempts have been started

To request a refund, contact us at hello@learnwell.ai.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, to the extent permitted by applicable law.

We do not warrant that:

  • The Service will be uninterrupted, secure, or error-free
  • Results obtained from the Service will be accurate or reliable
  • The Service will meet your specific requirements
  • Using the Service will guarantee success in any certification exam

The AI Coach feature may produce inaccurate information. Always verify important information from official sources.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

  • LearnWell shall not be liable for any indirect, incidental, special, consequential, or punitive damages
  • Our total liability for any claims arising from your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim
  • We are not liable for any loss of data, profits, or business opportunities

These limitations do not apply to liability for intentional misconduct, gross negligence, or where limitation is prohibited by mandatory law (including consumer protection laws).

11. Indemnification

You agree to indemnify and hold harmless LearnWell GmbH, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights

12. Termination

12.1 Termination by You

You may terminate your account at any time through your account settings or by contacting us. Upon termination:

  • Your access to premium features will end immediately
  • No refunds will be provided for unused subscription time (except as required by law)
  • Your data will be handled according to our Privacy Policy

12.2 Termination by Us

We reserve the right to suspend or terminate your account and access to the Service at our sole discretion, with or without notice, for conduct that we believe:

  • Violates these Terms
  • Is harmful to other users, us, or third parties
  • Constitutes fraud or abuse

13. Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using the Service, you acknowledge that you have read and understood our Privacy Policy and consent to the data processing described therein.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by:

  • Posting the updated Terms on this page
  • Updating the "Last Updated" date
  • Sending an email notification for significant changes

Your continued use of the Service after such modifications constitutes acceptance of the updated Terms. If you do not agree to the modified Terms, you must stop using the Service.

15. Governing Law and Jurisdiction

15.1 Applicable Law

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, without regard to conflict of law provisions.

For consumers residing in the European Union, mandatory consumer protection laws of your country of residence shall also apply to the extent they provide greater protection.

15.2 Jurisdiction

For business users, the exclusive place of jurisdiction for all disputes arising from or in connection with these Terms is Berlin, Germany.

For consumers, disputes may be brought either in the courts of Berlin, Germany, or in the courts of the consumer's place of residence within the EU.

15.3 EU Online Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR) for consumers: https://ec.europa.eu/consumers/odr

We are not obligated to participate in dispute resolution proceedings before a consumer arbitration board, but we are committed to resolving disputes directly with our users.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely achieves the original intent.

17. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms for specific features, constitute the entire agreement between you and LearnWell GmbH regarding the use of the Service.

18. Contact Information

If you have any questions about these Terms of Service, please contact us:

LearnWell GmbH
[Street Name and Number]
[Postal Code] Berlin
Germany

Email: hello@learnwell.ai

For legal notices, please use the postal address above or email with "Legal Notice" in the subject line.